Frequently Asked Questions

For all your queries about our services, our comprehensive FAQ section has got you covered. However, if you can't find what you're looking for, don't hesitate to reach out to us. At Sleipnir Glacier Tours, we're committed to providing clear communication and swift assistance to ensure your glacier adventure goes smoothly.

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Glacier and Ice Cave Tours

  • I heard about a recent potential eruption in Iceland. Do you operate?

    Our tours are proceeding without any disruptions. The epicenter of earthquakes in Iceland is happening mostly around Grindavik. It does not affect our operations.


  • Where does the tour take place?

    Our tour takes place in Langjökull glacier which is Europe's second-largest glacier with an area of about 953 km2.


    The meeting point of our tour is in the UPPER Gullfoss parking space. The Sleipnir transfer bus is located at the parking space on the opposite side of "Gullfoss - Panorama Restaurant - Cafe - Shop".


    Show map

  • When should I show up at the meeting point?

    The tour starts at 13:00 (1:00 PM), so we recommend being at the UPPER Gullfoss parking space around 12:45.

  • What is included in the warm season tour?

    • Guided a 3-4 hour tour to Langjökull in one of our enormous glacier trucks (tour time includes transfer to and from Gullfoss)
    • *Sledding and Glacier Golf (depending on the weather conditions)
    • Special QR code with the possibility to create your Icelandic playlist.
    • Drinks (Jökla , hot chocolate, tea)
    • Kleinur (Icelandic pastry)
    • Crampons
    • WiFi on board
    • Restroom on board



  • What is included in the winter tour?

    • Transfer by Highland bus from Gullfoss to Sleipnir monster truck base
    • Guided a 3-4 hour tour to Langjökull in one of the largest Glacier Trucks in Iceland (tour time includes transfer to and from Gullfoss)
    • Natural Ice Cave Visit*
    • Special QR code with the possibility to create your Icelandic playlist. 
    • Crampons
    • Restroom on board Sleipnir Trucks
    • WiFi on board

  • What should I take with me?

    • Waterproof hiking shoes and warm socks
    • Base and mid-layer clothing
    • Waterproof and warm jacket
    • Warm hat and gloves
    • Sunglasses, especially in the summertime, as the glacier reflects high amounts of sun,
    • Camera. Make sure your phone is fully loaded, as the batteries last a shorter time in the cold.
    • Snacks & water/drinks. Please do not take open cans or coffee cups into the vehicle. 

  • What is the duration of the tour?

    The tour takes approximately 3 - 4 hours.

    It starts at 13:00 from the upper Gullfoss parking space (it's best to be there around 12:45) and we are back to Gullfoss around 16:30.

  • Is it safe to go on the tour?

    Our trucks are designed for driving on a glacier in all conditions. Our experienced drivers use their knowledge and GPS to drive safely over the glacier. 


    Your safety is our main priority. Icelandic weather can change fast, and depending on the forecast we might need to cancel the tour. You have then the option of rescheduling or you will receive a full refund if you wish to cancel.


  • What can I expect on the adventure?

    • Ride Gigantic Monster Glacier Trucks.
    • Witness Majestic Glacier Views.
    • Engage in Glacier Activities.
    • Visit a natural Ice Cave. (Nov-Mar)
    • Experience a Glacier firsthand.
    • Learn facts about glaciers and the Highlands. 
    • Listen to Nordic tales.
  • Do you offer tours all year around?

    Yes! Our tours are available all year around.

  • What is the age limit?

    The age limit for our tour is 6 years.

  • Is the ice cave available in the summer time?

    The ice caves are only accessible from November to March. 

  • What is the main language of the tour?

    The tour is guided in English. 

  • Is any experience required?

    Our tour is easy and no experience is needed. Walking on snow and ice can be slippery and we provide easy slip-on crampons. 

  • What kind of facilities do you have?

    During the tour, there’s no cafe or any place where you can buy something to eat or drink, so we strongly recommend taking some snacks and water with you.


    The tour starts and ends at Gullfoss where you will find a great place called "Gullfoss - Panorama Restaurant - Cafe - Shop". We strongly recommend using its facilities before the tour.


    Restrooms are available on our truck.

  • Are there seat belts in the trucks?

    Yes. Our trucks have seat belts and it’s compulsory to use them.

  • I am pregnant. Can I go on the tour?

    Our tour takes place in the Icelandic Highlands.

    Even though our Monster truck is the safest way to experience the Icelandic glacier, we are 200 km away from the next hospital.

    Please note that if you are pregnant or have back injuries, you participate on the tour at your own risk.


  • What kind of road we drive on?

    The road we take to the glacier is called 'F road'. The F stands for “Fjall” or Mountain and shows that this is a mountain road. The road is made of gravel and can be a bit bumpy.

    The drive on the glacier can be a bit bumpy sometimes. 


  • Am I allowed to smoke during the tours?

    You are allowed to smoke during the stops, please remember to take your cigarette butts with you or throw them in an appropriate container.

  • Am I allowed to drink alcohol during the tours?

    The consumption of alcohol during the tour is not allowed. 


  • What are the weather conditions in Iceland?

    Icelandic weather can change fast, and often we experience all four seasons in one day. Dress according to the weather, we recommend wearing layers and waterproof shoes/boots.

    When traveling with a rental car, please check the Icelandic Met Office’s website (envedur.is) and the road conditions (road.is) before driving to the meeting point. https://safetravel.is/ gives good information as well. 

    During the winter months add some extra travel time to arrive early enough at Gullfoss. 


  • Is it possible to book a personalised tour?

    We offer private tours and specialized private arrangements. Please send us an inquiry. 

  • Do you have toilet facilities available during glacier tours?

    Our Sleipnir Trucks are equipped with the Pacto toilet system by Danfo. This innovative toilet does not require water or electricity, using a biodegradable flush foil made from corn starch to encapsulate waste. It's an environmentally friendly solution, functioning effectively in various climates and supporting our commitment to sustainability. For more information, please visit Danfo's website.

Booking, Cancellations, and Refunds

  • What is your refund and cancelation policy and who should I contact?

    Any cancellation made within less than 24 hours before departure will be fully charged.

    Bookings made on the Sleipnir website: please contact us at info@sleipnirtours.is for a refund or to reschedule your booking to another date.

    Bookings made with a third party (is booked via another travel agent i.e. Viator, Get Your Guide), please contact the third party directly. 


  • How can I cancel or modify my booking?

    If bookings are made on the Sleipnir website, use the link in the booking confirmation to cancel your booking. Or contact us at info@sleipnirtours.is.

    For bookings made with a third party (booked via another travel agent), please contact the third party directly.

  • Do I have to make a reservation or can I just show up?

    Reservations are required to secure your seat.

  • Do I have to pay in advance? / Is it possible to pay with cash?

    To ensure your spot, we highly recommend booking in advance. For your convenience, we accept credit card payments at our location. Please note that we are unable to accept cash payments on-site. 


  • I didn't receive my ticket, what should I do?

    After purchasing the tour, you receive an email with the booking confirmation Please check your Spam folder.

    In case you did not receive the booking confirmation, please contact us at info@sleipnirtours.is

  • My tour was cancelled, what should I do?

    The Sleipnir team will reach out to you to reschedule or refund your tour. 


  • Do I need to print out my voucher?

    It’s not required to print it, we accept electronic vouchers. 


  • Why do you need my phone number and/or email address?

    In case of cancellations due to weather or other reasons, we need to be able to reach you. 


  • How do I apply special promo codes?

    Book the date you wish and click check out. At the order summary section, apply the Promo Code or Gift card Code. 

  • What if there is no availability in the tour’s calendar?

    We operate all year long, so please check the other tours. 


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